Last updated: August 2025
We want you to be confident working with 5-Star-Smiles. This policy explains when refunds are available.
For one-time optimization services ($97 / $297), refunds are available within 7 days of purchase if no optimization work has started. Once work begins, the service is non-refundable.
Monthly subscription fees ($897/mo) are non-refundable for the current billing cycle. You may cancel anytime to stop future charges.
Digital audits/reports are non-refundable once delivered.
Email [email protected] with your name, purchase date, and reason. We’ll respond within 3 business days.
30-Day Movement Guarantee (Plain English)
We run a baseline heatmap on day 0 and re-run at day 30 for up to 4 agreed keywords. If your Google Maps visibility improves (either average rank improves or coverage increases), your $297 Kickstart is credited to your first monthly invoice ($897). If there’s no movement, we continue working at no additional service fee until we hit the target.
Requirements: (1) Accept our Google Business Profile manager invite within 48 hours, (2) provide 10+ recent practice photos and your top services, (3) allow us to publish weekly GBP posts and Q&As.
Exclusions: suspensions/ownership issues, address/name changes, duplicates/merges, or policy violations outside our control pause the guarantee clock until resolved